--- title: "Live training workshop: Documentation writing" description: One-session live workshop about business process documentation writing --- [![JenBergren_LogoWhite](https://www.jenbergren.com/hs-fs/hubfs/JenBergren_LogoWhite.png?width=200&height=50&name=JenBergren_LogoWhite.png "JenBergren_LogoWhite")](https://www.jenbergren.com/) [![JenBergren_LogoPurple-200px](https://www.jenbergren.com/hs-fs/hubfs/Logos/JenBergren_LogoPurple-200px.png?width=200&height=50&name=JenBergren_LogoPurple-200px.png "JenBergren_LogoPurple-200px")](https://www.jenbergren.com/) - [About](https://www.jenbergren.com/about) - [Courses](https://www.jenbergren.com/courses) - [Templates](https://www.jenbergren.com/templates) - [RevOps Book](https://www.jenbergren.com/book-what-is-revops) - Resources - [Blog](https://www.jenbergren.com/blog) - [Speaking](https://www.jenbergren.com/speaking) - [Articles](https://www.jenbergren.com/articles) - [Generalist Newsletter](https://jenbergren.substack.com/) - [Book Reviews](https://medium.com/@JenBergren) - [Curated Resources](https://www.jenbergren.com/resources) - [Contact](https://www.jenbergren.com/contact) # Live Training Workshop Topic: Business Process Documentation Writing ## Overview This three-hour live workshop helps people document their business process to experience the benefits of efficiency, reduced stress, scale, and more. [![See the sales page](https://no-cache.hubspot.com/cta/default/4030614/interactive-158074253101.png)](https://www.jenbergren.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJJ1EGDW3shjnpnJDSZ7noSwg3Q7tpcad1KvS5T5m%2Fxz0%2F1RP0BNSyYIiZxpRn3Y%2Bh%2BcfILhPHq5mX3tsIxgDwRSEyzccvqEOOwwWax2Zn%2FlEig%2FAonqJx9UeveQIbpkINQJCAATAaVScuM%2BaOZqKcuLCcikkH7FcfFN29X6PupKMNbk4bsqCvrV%2Bwqg%2BvSchFBZ7UPzM2Iuw%3D%3D&webInteractiveContentId=158074253101&portalId=4030614)   **Responsibilities:** Instructional design, development, educational template/workbook creation, facilitating the workshop, student communications **Target Audience:** Small business owners, operations managers for small-to-medium-size businesses, founding team members at startups, agency team members  **Tools Used:** Zoom, Google Slides, Google Docs, Canva, Maven **Client:** My own business **Year:** 2023 ## Problem The length and cost of the [full version of this course.](https://www.jenbergren.com/live-cohort-course-documetation) may not be accessible or necessary for people who only want to learn about this one topic, writing the documentation.  The topic-related problem-to-solve is the same as the full course.  ## Solution A one-session, three-hour workshop was the solution to accommodate more specialized needs, schedules, and budgets. The content is the same as the writing topic session(s) in the full course. The class is designed to help people write one piece of documentation in class, piece by piece while learning best practices. They also receive feedback from me and from fellow class members to make decisions and improve their work. ### Examples: - [Slides ](https://docs.google.com/presentation/d/1LqIjn-8uhAbtBWLbZkJ3zrgkk-2JM3jG1uZ_tWwFvQM/edit?usp=sharing) - [Class Workbook](https://docs.google.com/document/d/1lPEsAwcl78RZdvm9amtjJC4NzWO7lQ9iAgzopSsBqQw/edit?usp=sharing)   ## Process  1. Analysis: Researched the difference in target audience (budget and needs differences compared to the full course), and potential content changes needed to accommodate a different course format 2. Design: Decided how the content and activities would be presented and reinforced, including changes from the full course format 3. Development: Created and tested the changes to the slides, scripts, surveys, communications, and other materials  4. Implementation: Created the sales page, opened the course to live users, and began marketing. Did not do a beta test since the content had been tested, and I had received feedback from several cohorts of the full live course. 5. Evaluation: Set up follow-up assessment emails for 1,3,6, and 12 months after the course ended, with the same assessment of the learning objectives that students took before the first class, to compare their progress and make sure the course was achieving the intended outcome. 6. Continuous Improvement: Making feasible improvements on a regular basis, documenting larger improvement feedback for the future, and continuing to improve and iterate.    ## Results & Takeaways 4.9/5 average rating Examples of some of the changes/improvements from learner feedback: - Increased the class time to accommodate longer breakout sessions and longer work time  - Made the same relevant improvements as the full course, to this similar content topic and resources ## Learner Testimonials: ![1708633380065](https://www.jenbergren.com/hs-fs/hubfs/Portfolio/1708633380065.jpeg?width=800&name=1708633380065.jpeg "1708633380065") ### Kristen Kelly "While it's no surprise that a documentation course is so well-documented, the syllabus, pre-work, and templates were all meticulously recorded and proactively distributed. This course is perfect for individuals or teams who are just getting started with documentation or need to get back to basics on optimizing / training. The individual work time and real-time feedback loops allow participants to walk away with usable foundation work, and the templates are turnkey for immediate use." ![1597360591037](https://www.jenbergren.com/hs-fs/hubfs/Portfolio/1597360591037.jpeg?width=364&name=1597360591037.jpeg "1597360591037") ### Jessica Lewis "The documentation method Jen presents in this workshop is straightforward and flexible to fit your documentation needs. No matter what your abilities or comfort levels are, her approach is designed to work for everyone. You'll walk away feeling confident and motivated after attending this workshop!"   ![1648839469251](https://www.jenbergren.com/hs-fs/hubfs/Portfolio/1648839469251.jpeg?width=400&name=1648839469251.jpeg "1648839469251") ### Jennifer Nixon "Jen has created a streamlined approach for creating documentation that's easy to follow and invaluable for anyone who doesn't have clearly defined processes. I highly recommend the course!"     [Return to the main portfolio](https://www.jenbergren.com/portfolio) Copyright @2026 Developed by Remotish Agency